Shipping & Delivery Policy

Last Updated: July 15, 2026

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1. Shipping Coverage

We ship to the contiguous United States (48 states) and the District of Columbia.

Currently we do not ship to Alaska, Hawaii, Puerto Rico, Guam, APO/FPO addresses, or international destinations.

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2. Order Processing Time

All in-stock items are processed and shipped within 2 business days.

Orders placed after 2:00 PM EST on Friday or over the weekend will begin processing the following Monday. Business days exclude weekends and U.S. federal holidays.

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3. Shipping Methods & Delivery Time

All shipments include tracking. A signature is required upon delivery for orders over $800.

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4. Shipping Rates

All orders ship free.

No minimum purchase required. No hidden fees. Free shipping on every order.

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5. Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number. Track your package 24/7 via the link provided.

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6. Shipping Delays

We are not liable for delays caused by:

• Severe weather, natural disasters, or force majeure events
• Carrier service disruptions or labor actions
• Inaccurate or incomplete delivery addresses
• Customer unavailability for scheduled delivery

If a significant delay occurs, we will notify you via email with an updated estimate.

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7. Change of Address

Contact us immediately at support@yourstore.com. Address changes are only possible before the order ships. Once shipped, we cannot redirect packages.

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8. Contact

• Email: support@yourstore.com
• Phone: (XXX) XXX-XXXX
• Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

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9. Returns & Refunds

Return Window

You have 30 days from the date of delivery to initiate a return request.

Eligible Return Reasons

We accept returns and offer a full refund or replacement only when the product has a seller-related quality issue. Eligible reasons include:

• Shipping damage: Product arrived broken, dented, cracked, or with visible transit damage.
• Manufacturing defect: Product has structural defects, missing parts, or does not function as described.
• Strong or irritating odor: Product emits a persistent chemical, paint, or off-gassing smell that does not dissipate after reasonable airing out.
• Wrong item received: You received an item different from what you ordered.

Not Eligible for Return

The following reasons do not qualify for a return or refund:

• Buyer's remorse or "changed mind"
• Product no longer wanted
• Assembly difficulties or installation failure
• Product does not match personal preference (color, texture, size perception)
• Item does not fit through doorways or in intended space (please measure before ordering)
• Normal wear and tear after use
• Minor cosmetic variations that do not affect function (natural wood grain, fabric texture differences)

Return Process

1. Contact us at support@yourstore.com within 30 days of delivery. Include your order number, photos of the issue, and a brief description.
2. Our team will review your request within 2 business days. If approved, we will issue a prepaid return shipping label and arrange a pickup.
3. Return the item in its original packaging with all accessories and hardware included.
4. Once the return is received and inspected, your refund will be processed to the original payment method within 5–10 business days.

Refund Policy

All approved returns receive a 100% refund of the item price and any applicable taxes. Original shipping charges are non-refundable unless the return is due to our error.

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10. Damaged or Lost Shipments

Damaged on arrival: Refuse delivery or note damage on the receipt before signing. Contact us within 48 hours with photos. We will arrange a replacement or full refund at no cost.

Lost in transit: If tracking shows delivered but you haven't received it, contact us within 5 business days. We will file a carrier investigation and, if confirmed lost, send a replacement or refund.

Missing items: Check your shipment against the packing slip upon arrival. Report missing items within 48 hours.