FAQs
Who we are？
What is Win2Win?
What is Win2Win?
Win2Win is a lifestyle brand dedicated to creating high-quality, thoughtfully designed products that bring convenience and comfort to your everyday life. Our goal is simple — to help you “win twice”: in quality and experience.
Where are Win2Win products made?
Where are Win2Win products made?
Our products are designed by our creative team in the Denmark, with manufacturing partners carefully selected from global factories that meet strict quality and ethical standards.
Do you offer wholesale or cooperation?
Do you offer wholesale or cooperation?
We support wholesale and brand partnerships. Please contact win2win.furniture@gmail.com for more information.
Returns & Exchange
Do you offer returns or exchanges?
Do you offer returns or exchanges?
Absolutely! We want you to love your furniture as much as we do. If you’re not 100% satisfied, you can request a return or exchange within 30 days of receiving your order — no hassle, no stress
Who pays for return shipping?
Who pays for return shipping?
If there’s any issue caused by us (wrong or damaged item), we’ll cover the return shipping. For other reasons, customers will be responsible for the return cost.
Shipping & Tracking
How long does it take to process and ship my order?
How long does it take to process and ship my order?
We process most orders within 1–2 business days. Each piece is carefully inspected and packed to ensure it arrives in perfect condition.
How long does delivery take?
How long does delivery take?
- U.S. orders: typically arrive within 5–10 business days.
International orders: usually take 10–20 business days, depending on your location and customs clearance.
Will I receive a tracking number?
Will I receive a tracking number?
Yes! Once your order ships, you’ll receive an email with your tracking link so you can follow your package every step of the way.