Terms & Conditions
Terms and Conditions
Welcome to the official website of win2win! Please read the following Terms and Conditions carefully before using our website, purchasing products, or availing of our services. By using this website or making a purchase, you agree to comply with these Terms. If you do not agree, please cease using this website immediately.
1. Website Use
1.1 Eligibility
To use this website or purchase products, you must be at least 18 years old or possess full civil capacity in your place of residence.
1.2 Account Security
You are responsible for maintaining the confidentiality of your account information and shall be liable for all activities conducted under your account.
1.3 Prohibited Conduct
You may not use this website for any illegal purposes or engage in any behavior that could impair the website’s functionality or user experience.
2. Products and Orders
2.1 Product Descriptions
We make every effort to ensure the accuracy of product descriptions, but we cannot guarantee that all details (such as color, size) are entirely correct. If you have any questions, please contact customer service before making a purchase.
2.2 Prices and Payments
All prices are displayed in United States Dollars (USD) and may change due to promotional activities. Payments must be made through a payment method accepted by us.
2.3 Order Acceptance
We reserve the right to refuse or cancel any order, including but not limited to cases of insufficient stock, pricing errors, or suspicious activity.
3. Shipping and Delivery
3.1 Shipping Time
We will ship the product within 1-2 business days after the order is confirmed and provide tracking information. The actual delivery time may vary depending on logistics conditions.
3.2 Delivery Risk
Risk of loss or damage to the product transfers to the customer once the product is delivered to the specified address. Please ensure that accurate delivery information is provided.
3.3 Delayed or Failed Delivery
If delivery fails due to an incorrect address provided by the customer or inability to reach the delivery location, the relevant costs shall be borne by the customer.
4. Returns and Refunds
4.1 Return Policy
You may apply for a return within 30 days of receiving the product. The product must be in a new, unused condition and retain its original packaging.
4.2 Refund Processing
Refunds will be processed within 5-7 business days after we receive and confirm the returned product. The specific time for the refund to arrive depends on your payment platform.
4.3 Non-Returnable Items
Customized products, clearance items, and assembled or damaged products may not be eligible for return.
5. Intellectual Property
5.1 Copyright
All content on this website (including text, images, designs, logos, etc.) is the property of win2win and protected by copyright laws.
5.2 Usage Restrictions
Without our prior written permission, you may not copy, modify, distribute, or use the website’s content in any manner.
6. Limitation of Liability
6.1 Product Quality
We warrant that products will conform to their descriptions, but we shall not be liable for damage caused by improper use or normal wear and tear.
6.2 Website Availability
We strive to ensure the normal operation of the website, but we shall not be liable for downtime resulting from technical issues, maintenance, or force majeure.
6.3 Indirect Damages
Under no circumstances shall win2win be liable for any indirect damages (such as loss of profits, loss of data).
7. Privacy Policy
7.1 Information Collection
The information we collect is used solely to process orders, improve services, and provide a personalized experience. For more details, please refer to our Privacy Policy.
7.2 Information Security
We take reasonable measures to protect your personal information, but we cannot guarantee absolute security.
8. Modification of Terms
8.1 Right to Update
We reserve the right to modify or update these Terms at any time. The revised Terms will be posted on the website and take effect immediately.
8.2 Continued Use
If you continue to use the website after the Terms have been modified, you are deemed to have accepted the revised Terms.
9. Applicable Law and Dispute Resolution
9.1 Dispute Resolution
Any dispute arising from these Terms shall first be resolved through friendly negotiation. If negotiation fails, both parties agree to submit the dispute to the court located in win2win’s jurisdiction for resolution.
win2win’s goal is to provide you with high-quality products and services. If you have any questions about these Terms and Conditions, please feel free to contact us.
win2win - Make your home dreams come true easily.